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Got a question about your stay with us? You might be able to find the answer in our frequently asked questions. If you can’t see the answer here, don’t hesitate to get in touch.
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Check-in FAQs
Trebam dobiti povrat novca, kada ga mogu očekivati?
Nakon što se povrat sredstava obradi, može proći do 14 radnih dana do prijenosa na vaš bankovni račun.
Koje načine plaćanja prihvaćate?
Trenutačno prihvaćamo plaćanje kreditnim i debitnim karticama. Možemo prihvatiti samo kartice koje podržavaju 3D secure provjeru.
Je li moje internetsko plaćanje sigurno?
Da, sva internetska plaćanja sigurno provodi naš partner Adyen i zaštićena su 3D secure šifrom.
Mogu li zatražiti kasnu odjavu?
Da, možete pitati tim na recepciji o kasnoj odjavi u bilo kojem trenutku vašeg boravka.
Koje podatke čuva hotel?
Tijekom internetske prijave prikupljamo i pohranjujemo iste podatke kao i kada se prijavljujete na recepciji.
Koliko se dugo čuvaju moji podaci?
Koliko dugo čuvamo vaše podatke ovisi o važećim regionalnim propisima zemlje u kojoj boravite, kao i zahtjevima GDPR-a. Ako se želite raspitati o svojim osobnim podacima, obratite nam se na adresu: privacy@pphe.com.
Što ako ranije stignem u hotel?
Ako stignete ranije od standardnog vremena za prijavu u 15:00, molimo vas da se uputite na recepciju. Naš tim vas može obavijestiti je li vaša soba slobodna. Ako nije, rado ćemo vam pričuvati prtljagu dok ne bude spremna.
Mogu li zatražiti raniju prijavu?
Da, tijekom internetske prijave vas molimo da potvrdite vrijeme dolaska. Međutim, ne možemo zajamčiti mogućnost ranije prijave. Želite li biti sigurni da Vas čeka ranija prijava, obratite se hotelu prije dolaska.
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