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Home > Rome Piazza Sallustio > FAQs
Got a question about your stay with us? You might be able to find the answer in our frequently asked questions. If you can’t see the answer here, don’t hesitate to get in touch.
Filter by:
Digital Key
Online Check-In
Online Check-Out
Payment
Gym & Sauna
Food & Beverage
Housekeeping & Laundry
What's on
Check in & out times
Parking
Digital Key FAQs
How to use the parking lot
The hotel has a private parking that can be booked when finalizing the room reservation. For further information about prices and availability please contact the reception at ask.rome@artotel.com.
Check in time
From 3:00 PM
Check out time
Until 12:00 PM
art’beat Cultural Calendar
Our art’beat Cultural Calendar is a dynamic and ever-evolving line up of events and activities celebrating the arts, culture, wellness, food, drink and lifestyle. Explore happenings during your stay on our What’s on page.
Ecological programme
We believe in conducting business ethically in all we do and want to be a thriving, sustainable and responsible business. To show our appreciation for your help, for eligible stays we are offering you a reward for retaining your housekeeping services. What’s more, we will donate €1 to our nominated charity, Just a Drop, for each night you opt-out. Scan the QR code in the room to opt in via wonderpass For any other information or assistance please call or message reception, available 24/7.
Laundry, dry cleaning and pressing
To receive your laundry on the same day, please call the Reception at 9:00 AM and they will come to pick up your laundry directly. Service is available from Monday to Saturday. 3 hours express service in is also available upon request.
Breakfast
Served between 7 AM and 10.30 AM, on Saturday and Sunday until 11.00 AM.
Room Service
Available 24h with menus available in the room.
Sauna
Located on -1 floor, open daily 09:00 AM to 7:00 PM. On request outside these hours.
Gym
Located on -1 floor, open daily 7: 00 AM to 9:00 PM and can be accessed with your room key.
I am due a refund, when can I expect it?
Once a refund has been processed, it can take up to 14 working days to reach your bank account.
I have a balance on my reservation, is it settled when I check out online?
If there is a balance on your reservation, you will be able to pay it during online check-out. You will not be required to go to reception to settle it.
What forms of payment do you accept?
We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.
Is my online payment secure?
Yes, all online payments are safely powered by our partner Adyen and are 3D secured.
When can I check-out online?
You can check-out online on the morning of your departure. If we have your email address on file, we will send you an email at 7 am the day of departure with a link to check-out online.
What happens to my digital key when I check-out online?
When you check-out online, your digital key will be deactivated. We recommend you check-out online when you are ready to depart.
If I check-out online and forget something in my room, what should I do?
If you check-out online, leave your room and realise you have left something behind, you can visit reception who will be happy to assist.
If I check-out online, can I store my luggage?
Yes, if you check-out online you can store your luggage at reception.
Can I request a late checkout?
Yes, you can ask the reception team about a late check-out at any point during your stay.
What data does the hotel store?
We collect and store the same information during online check-in as we do when you check in at the front desk.
How long is my data stored for?
How long we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire about your personal data, please reach out to us at privacy@pphe.com.
What happens if I arrive at the hotel early?
If you arrive earlier than the standard check-in time of 3 pm, please head to reception. The team can let you know if your room is available. If not, they will be happy to store your luggage until it is ready.
When can I check in online?
You can check-in online two hours after making your booking, until 8pm on the day of arrival. If we have your email address, we will email you the link to do so at 5pm the day before arrival.
Can I request early check-in?
Of course! Early check-in is subject to availability, and chargeable. Please add your request to your booking, or contact us via live chat.
When and how can I receive my digital key?
You can receive your digital key on the day of arrival after 3pm (or earlier if you’ve received confirmation of an early check-in from the hotel). You need to be within two kilometres of the hotel to receive your digital key.
Can I have both a digital key and a physical keycard?
Due to security reasons, we can only allow one key per guest. If you have a digital key and would prefer a physical keycard, please speak to our team at reception. To swap a physical keycard for a digital one, log in to our app (art'otel services) with your reservation number to get your digital key. Once you have your digital key, your physical keycard will no longer work.
Can I share my digital key?
You can share your digital key with other guests included in your reservation. The number of digital keys you can share depends on the number of adults on your booking. If there is only one adult included in your booking, you will not be able to share your digital key.
What happens if I have a digital key and my phone is dead/stolen/locked in the room?
Head to reception, where our team will be happy to help.
What should I do if my digital key is not working?
Check that both Bluetooth and Location are enabled on your device and the art'otel services app also has access to Location and Bluetooth in order to unlock the door. If you continue to experience challenges with your digital key, our team at reception will be happy to help.
