London Hoxton
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FAQs for Your Stay

Our FAQs are your go-to guide for everything you might want to know before or during your stay at art’otel London Hoxton. We’ve gathered answers to the questions our guests ask most often, from check-in details to amenities and local tips – and even if we’re a dog-friendly hotel. If you can’t find what you’re looking for, our team is always here to help, so don’t hesitate to reach out to us. 

Payment

Is my online payment secure?
Yes, all online payments are safely powered by our partner Adyen and are 3D secured.
What forms of payment do you accept?
We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.
I have a balance on my reservation, is it settled when I check out online?
If there is a balance on your reservation, you will be able to pay it during online check-out. You will not be required to go to reception to settle it.
I am due a refund, when can I expect it?
Once a refund has been processed, it can take up to 14 working days to reach your bank account.

Online Check-In

I’m a Radisson Rewards member – can I have a free room upgrade when I check-in?
All Radisson Rewards member benefits are available at art'otel London Hoxton to explore, indulge and enjoy, but exceptions to free room upgrades may apply, including to our Masterpiece Suite, for VIP Loyalty Members.
Can I request early check-in?
Of course! Early check-in is subject to availability, and chargeable. Please add your request to your booking, or contact us via live chat.
When can I check in online?
You can check-in online two hours after making your booking, until 8pm on the day of arrival. If we have your email address, we will email you the link to do so at 5pm the day before arrival.
What happens if I arrive at the hotel early?
If you arrive earlier than the standard check-in time of 3pm, please head to reception. The team can let you know if your room is available. If not, they will be happy to store your luggage until it is ready.
Will I start receiving marketing emails if I check-in online?
No, we will only send you marketing emails if you explicitly give your consent. You can do so by ticking the relevant checkbox when filling in the guest details during online check-in. If you are already subscribed to our marketing emails and want to opt out, please reach out to us at [email protected].
How long is my data stored for?
How long we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire about your personal data, please reach out to us at [email protected].
What data does the hotel store?
We collect and store the same information during online check-in as we do when you check in at the front desk.

Food & Beverage

art’otel Lounge and Bar
Located on the first floor of the hotel, the art'otel Lounge and Bar is open daily 9am-10.30pm, offering coffees, pastries and light lunches during the day, before becoming a cocktail bar in the evening.
The Brush East London Grand Café
Our all-day grand café, The Brush East London Café is open Monday to Sunday from 7am - 10pm, serving breakfast, lunch and dinner. You can make a booking online here. We welcome walk-ins.
Solaya
Solaya, our rooftop restaurant on the 25th floor is open Tuesday to Saturday, from 12pm to 12am. You can make a booking for Solaya here. We welcome walk-ins.
In Room Dining

Our In Room Dining menu is available 24 hours a day, with a limited menu from 11pm to 5:30am and drinks only from 5:30am to 7am. You can order via Guest Services or the art'otel app. View menu and order online here.

Breakfast
Breakfast is served daily from 7:00am - 11:00am at The Brush Grand Café. We offer a wide selection of hot and cold breakfast options, and can cater to all dietary requirements such as halal, vegetarian, vegan, gluten-free, dairy-free, etc.

Experience & Play

Daily Art Tours
Guests are invited to join an art tour every day where they will be able to discover more about our exclusive collection of bespoke pieces by D*Face. Meet at the Guest Experience desk at 4pm for the art tour.
What’s On
We offer a hot cultural programme with an ever-evolving line-up of events, workshops and activities celebrating the arts, culture, wellness, food, drink and lifestyle. Head to our “What’s On Page” to find out what events we are running during your stay! Our Art Gallery is a hub for creativity between 07:00 – 23:00.

Wellness & Spa

The Spa Treatments
We have a number of treatments are available at The Spa from 9am-9pm. You can view our treatments here: 
Access & Bookings: 
  • Treatments are subject to availability and chargeable
  • The Spa guests not staying at the hotel can access the swimming pool, sauna and steam room for and extra cost of £65.00 per person between 11:00-16:00
  • View treatments and book online
Gym & Fitness Centre
Located on the 26th floor with breath-taking views of the city, the gym is open 24 hours daily features the latest techno gym equipment. Complimentary to hotel guests aged 16 and over only.
Swimming Pool, Sauna & Steam Room
Take a dip in the pool and unwind of the sauna & steam room between 07:00 – 21:00. Please book your 1-hour timeslot with the reception desk or dial ‘1’ to speak with our guest services team. From 18 July, children Times (U12) are between 9:00am - 12:00pm and 3:00pm - 6:00pm.  

Housekeeping & Laundry

Dry Cleaning and Laundry Service
Dry cleaning and laundry service is available every day, with next day or same day services available. You can find laundry bags alongside the pricelist in the wardrobe.
Daily Housekeeping
Guest Rooms and Suites are serviced daily, unless guest's choose to opt out via the Ecological Programme or using the Do not Disturb doorhanger.

Meetings & Events

What is your cancellation policy for bookings?
Cancellations made within 30 days of the event will incur a 100% charge. For cancellations between 3 to 6 months prior, a 75% charge applies. We recommend contacting our team as early as possible if your plans change. We’ll always do our best to accommodate.
Is Wi-Fi available in the meeting rooms?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, ensuring seamless connectivity for you and your guests.
What AV equipment is included?
Our creative spaces are equipped with state-of-the-art audiovisual technology, including projectors, screens, microphones, and sound systems. Need something extra? Let us know - additional equipment can be arranged upon request.
Is on-site parking available for event guests?
We offer three accessible parking bays and convenient paid street parking directly outside the hotel.
Can the event spaces be tailored to my theme or layout?
Absolutely. All our spaces are flexible and can be fully customised to match your vision — whether you’re planning a corporate presentation, product launch, or themed celebration. Our planning team is here to help bring it all to life.
Do you support virtual or hybrid meetings?
Yes. We provide full support for virtual and hybrid events, with high-speed internet and advanced AV facilities. Technical assistance is also available to ensure everything runs smoothly.
When can alcohol be served at the venue?
Alcohol can be served daily from 12:00 PM until 2:00 AM under our venue’s licence.
Where is the venue located?
You’ll find us at 1–3 Rivington Street, London EC2A 3DT — right in the heart of Shoreditch.
What amenities are available on-site?
Guests can enjoy an on-site art gallery, a screening room, an indoor pool, spa, gym, and ten beautifully designed creative rooms on the 24th floor with sweeping views across London. A spectacular 360-degree restaurant awaits on the 25th floor.
What is the venue’s capacity?
We can host up to 350 guests for a standing reception on the 24th floor, and up to 120 guests in the Gallery space downstairs.
Can I bring in my own food or beverages?
External food and beverage options may be possible, but restrictions do apply. Please speak to our team to discuss your specific requirements.
Is the venue smoke-free?
Yes, our entire hotel is smoke-free.
Are pets allowed at the venue?
Yes, we welcome well-behaved pets - they’re part of the family, after all.
Can I take photos or film at the venue?
Photography and filming are generally permitted. For professional shoots or commercial use, please speak with our team in advance, as some restrictions may apply.
Can I decorate the space for my event?
You’re welcome to personalise the space with decorations. We ask that you avoid anything that could cause damage, such as nails, adhesives, or confetti. For larger-scale installations, our team is happy to advise and assist.
Is there a coat check available?
Yes, a coat check service is available to keep your guests’ belongings safe and secure during your event.

Radisson Rewards

How do I sign up to become a Radisson Rewards member?
You can sign up to become a Radisson Rewards member here: Join Radisson Rewards | Global Hotel Rewards Program
What is Radisson Rewards?
Radisson Rewards is a hotel loyalty rewards programme designed to guarantee memorable moments by rewarding your loyalty with relevant benefits every day. As a Radisson Rewards member, you unlock a world of exclusive benefits across a wide range of our hotels and destinations.    
What benefits can I enjoy as a Radisson Rewards member?
Radisson Rewards members can enjoy a number of benefits including:
  • Savings of up to 15% when you book direct on our website, using our Member's Only Rates.
  • 10% discount on food & beverage
  • Earn points towards free nights
  • Priority access for check-in/check-out
I’m a Radisson Rewards member – can I have a free room upgrade when I check in?
All Radisson Rewards member benefits are available at art'otel London Hoxton to explore, indulge and enjoy, but exceptions to free room upgrades may apply, including to our Masterpiece Suite, for VIP Loyalty Members.

Dogs

What if my dog damages the room?
There will be a fee for any damages in the room. This will be communicated to you by the hotel.
What if my dog has an accident in the room?
It’s ok, mistakes happen. Just clean up as much of the mess as you can and inform us when you’re next passing reception. Please do not use the bath towels in the room to clear up their mess.
Where is the nearest pet-relief area?
If you come out the hotel entrance, you will find plenty of areas to take your dog out.
How many dogs can I have in my room?
You can have up to two dogs in the room.
I am allergic to dogs; will I stay in a room where dogs stayed before me?
To ensure the comfort and safety of all our guests, we have designated specific rooms for guests travelling with pets. This allows us to reserve non-pet rooms for those with allergies. If you have an allergy to pets, please notify the hotel in advance, and we will guarantee that you are accommodated in a room that has not been used by pets. Your well-being is our priority, and we are dedicated to providing a comfortable and allergy-free experience throughout your stay.
My dog and I would like to go and explore the city together, do you have any tips?
Speak to our team, check out our WonderPass App or Digital Services as well as your in-room TV for the best tips for pet-friendly places in town.
What type of dogs are not allowed at the hotel?
Dog breeds listed on the Dangerous Dogs Act 1991, listed below; Pit Bull Terrier Japanese Tosa Dogo Argentino Fila Brasileiro XL Bully
What size dogs are allowed at the hotel?
This will vary depending on the hotel or resort, please contact the hotel directly for further information
Should I bring food for my dog?
Yes. You know best what your pet’s favourite snacks are, so we always advise to take anything you would give them at home with you for your stay. All our hotels have local shops around the area where you can find pet snacks and food.
Where will my dog sleep?
We have comfortable beds for your dog to stay in, so your dog will sleep at least as good as you will! Each art’otel is different, so you will find different beds in each hotel.
Is there a food/water bowls in the room for my dog?
Yes, we provide two bowls during their stay, one for drinks and one for food.
Am I allowed to leave my dog in the room while I go out?
If you are going somewhere else in the hotel, yes. Please put up your pet door hanger while you are out to ensure housekeeping will not enter the room. Dogs should not be left unattended in the room if you are leaving the hotel.
Do you welcome dogs in your public areas?
Yes – just remember to keep them on a lead! If you’re ordering food from the main restaurant or drinking at the bar, you must sit with your dog in the areas stated on the welcome letter.
How much will it cost for my dog/s to stay?
United Kingdom and the Netherlands: Fixed rate of £/€50 per dog irrespective of length of stay and will be taken on arrival at check-in. Croatia: art’otel Zagreb: €20 per day per dog Germany: art’otel Cologne, art’otel Berlin Mitte: €15 per day per dog
How do I book my dog’s stay?
  1. Book your room as you normally would.
  2. Open your confirmation email you receive, fill out the pet registration form and return it back to us.
  3. Look out for an email from us confirming your dog has been booked in.
  4. Read and ensure you have understood our art’otel Pets Policy Agreement
  5. Check in at reception and sign our pet policy agreement.
  6. Head up to your room together and give them some treats for being on their best behaviour.
What pet can I bring?
You can bring your dog to the hotel.

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Best Online Rates Guarantee

Found a lower rate? We’ll match it and give you an additional 25% discount on your stay.

Here’s how it works

Your reservation must be made on Radissonhotels.com and claim must be validated by our Customer Care team.

The Best Rates Guarantee does not apply to the following rate types:

  • Qualified discount rates available to members of special programs or associations (i.e. AAA, senior, government, loyalty, employee discounts);
  • Special “exclusive offers” or “online coupons” or email solicitations not intended for the general public;
  • Rates not publicly available, such as negotiated Group or Corporate rates; including group extend-the-stay rates;
  • Package rates that include the room and other components such as parking, travel, car rental, entertainment, or meals excluding breakfast;
  • Rates found on opaque, bidding, or auction sites where the hotel brand, the specific hotel, the hotel location or price is not known until booking is finalized. Examples of these types of sites include but are not limited to Priceline and Hotwire;
  • Any other unpublished or private rates or sites requiring login.

Comparison Rates

Comparison Rates: The Comparison Rate must be found on a website available to be booked by the general public other than Radissonhotels.com within 24 hours of booking your hotel room on Radissonhotels.com and at least 48 hours prior to midnight hotel local time of your arrival date.

The Comparison Rate must be for the same hotel, same reservation date(s), same room type (i.e. room size and amenities), same number of guests, same currency as the Radissonhotels.com confirmation email, and the same advance payment and refund policies and restrictions must apply.

The Comparison Rate must still be available at the time Customer Care validates the claim.

The rates will be compared net of any taxes, gratuities, or any other fees associated with the room rate; however, if the Radissonhotels.com rate has taxes included, we will verify that the total cost of your Comparison Rate is lower so that prices are compared on a relative basis. Rate disparities solely attributable to rounding, fluctuations and/or difference in currency exchange rates are excluded from the Best Rates Guarantee. Claims will be denied when the difference between the Comparison Rate and the rate on Radissonhotels.com is less than 1USD, 1EUR or 1GBP or equivalent in the local currency of the hotel.

When a claim covers a stay for multiple, consecutive nights, the rates will be reviewed based on the average over the entire stay (the total consecutive nights stayed by the same guest or guests in the same hotel, regardless of the number of check-ins or check-outs or separate reservations). Comparison Rates applicable to only a portion of the reservation will not be honored.

If your reservation meets these criteria, let us know by submitting the claim form.

Customer Care will verify the rate meets all of these Best Rates Guarantee terms and conditions and contact you via email. Once confirmed, we will match the lower rate and discount that rate by an additional 25%. For prepaid bookings, the difference will be refunded on the applicable credit card by the hotel. You may only submit one claim for each stay.

If a new reservation confirmation number is provided for the new rate, it must be presented at the hotel at the time of check-in.

The Best Rates Guarantee is void where prohibited by law.

We reserve the right to change or discontinue the Best Rates Guarantee at any time without prior notice. We retain the sole right to determine the validity of any claim, whether a rate qualifies as a Comparison Rate, and whether a claim has satisfied the terms and conditions stated herein. Any dispute arising out of or related to the Best Rates Guarantee shall be handled individually and without any class action and is subject to the terms of the site usage agreement found on Radissonhotels.com. If the Comparison Rate is reserved through any Website other than Radissonhotels.com, we are not responsible for any fees or other costs incurred due to cancellation of a reservation.

Submit a claim

With our Best Rates Guarantee you can book on Radissonhotels.com and be confident you are receiving the best hotel room rate available on the web – guaranteed. If you find a lower rate within 24 hours of booking and at least 48 hours prior to your arrival date, submit a claim and we will honor the lower rate and discount that rate by an additional 25%. Book today!

Who do I contact if I see a lower rate on another website?

  1. Within 24 hours of making your reservation on Radissonhotels.com, visit the Contact us section of Radissonhotels.com and select “Online” contact method and “BORG claim” for topic.
  2. A completed claim form must be submitted within 24 hours of the booking and at least 48 hours prior to midnight local time of the hotel arrival date to be eligible.
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