dog friendly stays FAQs
I am allergic to dogs. Will I stay in a room where dogs stayed before me?
We have designated rooms for guests travelling with dogs, helping us keep other rooms available for guests with allergies. If you have a pet allergy, please contact the hotel before your stay so our team can discuss your requirements and allocate a suitable room.
What happens if my dog damages the room?
Additional cleaning or repair charges may apply if there is dog-related damage or excessive mess.
Should I bring food for my dog?
Yes. We recommend bringing your dog’s usual food and favourite treats so they can continue with their normal routine. Our hotel teams can also recommend nearby pet shops if you need anything during your stay.
We provide a comfortable dog bed in your room. The style of bed may vary between art’otel hotels.
Are there a food and water bowls in the room for my dog?
Yes, we provide two bowls during their stay: one for drinks and one for food.
Do I need to tell the hotel before I arrive?
Yes. During the booking process, select the dog-friendly package.
Are dogs allowed in the pool or fitness areas?
No, dogs are not allowed in the pool or fitness areas.
Can I leave my dog alone in the room?
You may leave your dog in the room while visiting another area of the hotel. Please display the pet door hanger so our team knows not to enter. Dogs must not be left unattended in the room if you leave the hotel.
Are dogs allowed in hotel restaurants?
Selected art'otel restaurants have designated dog-friendly areas where you can eat or enjoy drinks together. Please check with the hotel team for details.
How many dogs can I bring to art’otel?
What size dogs are allowed at art’otel?
Dogs of all shapes and sizes are welcome at art'otel, from Toy Poodles to Great Danes.
Do hotels charge for dogs?
Yes, many hotels charge a dog fee to cover the additional care and cleaning required for pet-friendly rooms. At art'otel, the fee depends on the hotel you choose:
- London Hoxton and London Battersea Power Station: £25 per dog, per night
- Amsterdam and Rome Via Veneto: €25 per dog, per night
- Zagreb: €20 per dog, per day
- Berlin and Cologne: €15 per dog, per day.
What dog-friendly amenities does art’otel provide?
Dogs at art’otel can enjoy a personalised welcome letter, treats on arrival, door hangers to let the team know there’s a dog in the room and friendly team members who can help with dog-related questions. Rooms with easily accessible exits are also available for quicker outdoor breaks.
Are there any rules for bringing a dog to art’otel?
Yes. Dogs need to be kept on a lead in public areas of the hotel, should not be left alone in rooms if you’re leaving the hotel, and guests may be charged for additional cleaning or repair costs linked to dog-related damage.
Does art’otel offer dog-friendly dining?
Yes, art’otel offers dog-friendly dining areas for breakfast, lunch, dinner and drinks, so your dog can stay close while you enjoy the hotel’s restaurants and bars.
Can dogs go abroad on holiday?
Yes, dogs can go abroad on holiday, but you’ll need to check the travel rules for your destination before you go. You should also check whether your dog needs tapeworm treatment and review any extra requirements for the country you’re visiting.
Where can I take my dog on holiday?
If you’re looking for a dog-friendly holiday, a city break can be a great choice. art’otel locations place you close to walkable neighbourhoods, riverside routes, parks, cafés and cultural spots, with dog-friendly hotel touches to make the trip smoother from check-in onwards.
Are dogs allowed in hotel rooms at art’otel?
Yes, dogs are welcome in rooms at art’otel. Guests should book their room as usual and select they'll be bringing a dog during the booking process.
art’otel welcomes dogs across its hotels, with thoughtful details designed to make travelling together easier. Dogs can enjoy treats on arrival, a personalised welcome letter, dog-friendly dining areas and rooms with easily accessible exits for quick outdoor breaks.
What is the history of International Dog Day?
The history of International Dog Day goes back to 2004, when Colleen Paige created the day to celebrate dogs and raise awareness for those in need of rescue. She chose 26 August because it was the date her family adopted their first dog, Sheltie, when she was a child.
What is International Dog Day?
International Dog Day is an annual celebration of dogs of all breeds and backgrounds. It was founded in 2004 by animal welfare advocate Colleen Paige and is now recognised around the world as a day to celebrate dogs, support responsible pet ownership and highlight the importance of rescue and adoption.
When is International Dog Day?
International Dog Day takes place every year on 26 August. It’s a global day dedicated to celebrating dogs, recognising the role they play in our lives and raising awareness around dog welfare, rescue and adoption.
What is the main gay street in Amsterdam?
Reguliersdwarsstraat, one of Amsterdam’s most important LGBTQ+ streets filled with clubs, bars, and cultural spots.
Where is the nearest gay sauna near art’otel Amsterdam?
Sauna Nieuwezijds, a modern sauna with themed nights, located steps from Central Station and minutes from the hotel.
Is art’otel Amsterdam a dog‑friendly hotel?
Yes. Dogs are welcome, with dog‑friendly rooms and optional dog food.
Is Amsterdam Pride historic?
Yes. Amsterdam opened its first official gay bar in 1927 and continues to be a global LGBTQ+ capital with milestones like the Homomonument unveiled in 1987.
Is art’otel Amsterdam LGBTQ+ friendly?
Absolutely. Amsterdam is globally recognised for LGBTQ+ tolerance, and art’otel celebrates queer guests openly, creatively and year‑round.
Your Pride 2026 Stay Starts Here
Art, freedom, expression, community. This is more than a stay. It’s your WorldPride home in the heart of Amsterdam.
What is the best hotel for Amsterdam WorldPride?
The best hotel for Amsterdam WorldPride depends on your likes and preferences. art’otel Amsterdam sits right in the centre of the city. Set one step outside the door and you are surrounded by Pride. Its handy location means all the events are close by and more time can be spent getting ready.
Really want to leave the party behind and unwind? Park Plaza Vondelpark can offer that and more. This beautiful hotel sits right next to the green heart of Amsterdam, Vondelpark, where you can enjoy the quieter surroundings and lovely park.
Can gift vouchers be used for Valentine’s Day?
Yes. Hotel monetary vouchers can be used for accommodation, restaurants and spa visits. Experience vouchers are redeemable for the named experiences, and all vouchers must be used at the selected property.
How can I request romantic extras for Valentine’s Day?
Add requests during booking where possible or contact the hotel directly after you have reserved for any additional preferences or requests.
Can we add spa or wellness experiences to our stay?
Yes. You can add spa and wellness experiences, subject to availability. Battersea has rooftop pool access for hotel guests, plus sauna and steam facilities. Hoxton offers a heated indoor pool, sauna and steam room, plus bookable treatments.
Is there a special Valentine’s menu or romantic dinner event?
Seasonal menus and experiences are available at our restaurants around Valentine’s Day. Visit the individual restaurants’ websites for more details and availability.
Which art’otel locations in London are available for Valentine’s stays?
Both art’otel London Battersea Power Station and art’otel London Hoxton can be booked for Valentine’s stays.
Can I check in early or checkout late for a romantic stay?
Early check-in and late checkout can be requested and is subject to availability.
What room amenities can couples enjoy?
You can expect Signature Artist design, restful beds and modern comforts that make it easy to unwind. Room features vary by category, so check your chosen room or suite description for details.
Can I request Valentine’s Day room enhancements?
Yes. Requests including champagne, bottles of wine and other in-room touches can be arranged, subject to availability. The simplest option is to book the Romance Experience, which already includes key romantic extras.
How do I book a romantic package or Valentine’s special?
Book your stay through our website and choose the relevant offer from the list of available stays and experiences. If you are booking for a specific date, we recommend reserving early as availability for Valentine’s weekend is limited.
Do you cater for dietary needs?
Yes. Our restaurants can cater for a range of dietary preferences and requirements. Please share any dietary needs when booking your table and with your server on arrival.
Are vouchers valid at both Battersea and Hoxton hotels?
Vouchers are valid for 12 months and are redeemable at the property selected. They are not interchangeable between Battersea Power Station and Hoxton, so please make sure you purchase for the hotel you would like to visit.
Yes. You can add romantic touches such as a bottle of champagne, dining reservations or spa time. You can add requests while making your booking or by contacting the hotel after reserving, and the team will do their best to help.
What dates are Valentine’s packages available?
Romance Experiences are available year-round. If your preferred dates are limited, you can still book a romantic stay outside the main weekend.
For Valentine’s menus and dining experiences, please check availability with each restaurant directly.
How do I book my experience?
Can I buy a gift card for a hotel stay?
Yes. Our hotel stay vouchers let you gift a design-led escape at art’otel Hoxton or Battersea Power Station.
Are hotels gift cards a good idea?
Absolutely. They’re flexible, thoughtful, and perfect for any occasion from birthdays to Christmas and everything in between.
What is the best art’otel gift voucher?
It depends on the recipient! For relaxation, choose spa vouchers. For food lovers, dining vouchers are ideal. For a truly memorable gift, hotel stay vouchers offer the ultimate experience.
How can I buy a hotel gift voucher?
You can purchase art’otel gift vouchers online through our website. Simply choose your preferred location and experience, and we’ll send the voucher directly to your inbox.
Are your hotels dog friendly?
Yes. Please real our full dog policy
here.
What should I do if my digital key is not working?
Check that both Bluetooth and Location are enabled on your device and the art'otel services app also has access to Location and Bluetooth in order to unlock the door. If you continue to experience challenges with your digital key, our team at reception will be happy to help.
What happens if I have a digital key and my phone is dead/stolen/locked in the room?
Head to reception, where our team will be happy to help.
Can I share my digital key?
You can share your digital key with other guests included in your reservation. The number of digital keys you can share depends on the number of adults on your booking. If there is only one adult included in your booking, you will not be able to share your digital key.
Can I have both a digital key and a physical keycard?
Due to security reasons, we can only allow one key per guest. If you have a digital key and would prefer a physical keycard, please speak to our team at reception. To swap a physical keycard for a digital one, log in to our app (art'otel services) with your reservation number to get your digital key. Once you have your digital key, your physical keycard will no longer work.
When and how can I receive my digital key?
You can receive your digital key on the day of arrival after 3pm (or earlier if you’ve received confirmation of an early check-in from the hotel). You need to be within two kilometres of the hotel to receive your digital key.
Can I request a late checkout?
Yes, you can ask the reception team about a late check-out at any point during your stay.
If I check out online, can I store my luggage?
Yes, if you check-out online you can store your luggage at reception.
If I check out online and forget something in my room, what should I do?
If you check-out online, leave your room and realise you have left something behind, you can visit reception who will be happy to assist.
What happens to my digital key when I check-out online?
When you check-out online, your digital key will be deactivated. We recommend you check-out online when you are ready to depart.
When can I check out online?
You can check-out online on the morning of your departure. If we have your email address on file, we will send you an email at 7 am the day of departure with a link to check-out online.
Is my online payment secure?
Yes, all online payments are safely powered by our partner Adyen and are 3D secured.
What forms of payment do you accept?
We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.
I have a balance on my reservation, is it settled when I check out online?
If there is a balance on your reservation, you will be able to pay it during online check-out. You will not be required to go to reception to settle it.
I am due a refund, when can I expect it?
Once a refund has been processed, it can take up to 14 working days to reach your bank account.
What happens if I arrive at the hotel early?
If you arrive earlier than the standard check-in time of 3pm, please head to reception. The team can let you know if your room is available. If not, they will be happy to store your luggage until it is ready.
Will I start receive marketing emails if I check in online?
No, we will only send you marketing emails if you explicitly give your consent. You can do so by ticking the relevant checkbox when filling in the guest details during online check-in. If you are already subscribed to our marketing emails and want to opt out, please reach out to us at
[email protected].
How long is my data stored for?
How long we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire about your personal data, please reach out to us at
[email protected].
What data does the hotel store?
We collect and store the same information during online check-in as we do when you check in at the front desk.
Can I request early check-in?
Yes, we ask you to confirm your arrival time when checking in online. An early check-in is not guaranteed though. If you want to guarantee one, please contact the hotel prior to your arrival.
When can I check in online?
You can check-in online two hours after making your booking, until 8pm on the day of arrival. If we have your email address, we will email you the link to do so at 5pm the day before arrival.
For online check-in why do I need to pay in advance?
We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. If you opt for a digital key, we also need the payment in advance in order to issue you one. We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.
