London Battersea Power Station
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Home > Hotels > London > Battersea > FAQs

All You Need to Know About art'otel Battersea Power Station

Planning your stay at art’otel Battersea Power Station? Our FAQs are your quick guide to everything you need to know about staying with us in Battersea. Here you’ll find answers to commonly asked questions, from check-in details and amenities to policies and local recommendations – and even how to book a stay for your dog.

If you can’t find what you’re looking for, our team is always happy to help.

Payment

Is my online payment secure?
Yes, all online payments are safely powered by our partner Adyen and are 3D secured.
What forms of payment do you accept?
We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.
I am due a refund, when can I expect it?
Once a refund has been processed, it can take up to 14 working days to reach your bank account.

Hotel Access

Entrance doors
Entrance doors may close at night after 12 AM, but can be opened by tapping the key on the reader outside
Lifts
To operate the lifts, please tap one of the key cards (or your digital key) on the black box inside the elevator, and then select the floor

Swimming Pool

Heated Swimming Pool
Located on 16th floor, our heated pool is available year-round, and hotel guests are welcome to take a dip daily from 6am to 11pm. Sun loungers are available on a first come first served basis. Children’s (under 16) pool time are daily from 6am to 12noon. Please note the pool could be closed for private events and to please check with our team in advance. We can’t wait for you to see it!

Wellness & Spa

Gym
Located on -1, is open 24/7 and can be accessed with your room key
Steam room & sauna
Located on -1, open daily 8:00 AM to 8:00 PM. On request outside these hours

Food & Beverage

Room Service
Available 24h with menus available on the TV’s in the room
Joia Rooftop Bar
Located on 16th floor Monday to Friday 12 PM to 11 PM Saturday and Sunday 9 AM to 11 PM (£50 per person minimum spend applies for table bookings on Saturday and Sunday, book online via the website) Standing walk-ins accepted. Please note that the restaurants and bars, and swimming pool may be closed for private or art’beat events.  
Joia Bar
Located on 15th floor Monday to Thursday open 5 PM to 12 AM Friday open 5 PM to 1 AM Saturday open 12 PM to 1 AM Sunday closed
Joia Restaurant
Located on 15th floor Monday to Friday open 5 PM to 10:30 PM Saturday open 12 PM to 10:30 PM Sunday open 12 PM to 6 PM
Tozi Grand Café
Located on upper ground floor (UG) Monday to Wednesday open 7 AM to 4 PM Thursday to Sunday open 7 AM to 10 PM
Breakfast
Served in Tozi Grand Café, located on upper ground floor (UG), between 7 AM and 11 AM

Housekeeping & Laundry

Laundry, dry cleaning and pressing
For same day service, please hand in your laundry to  reception before 9.00 AM. You will receive it back the same day before 7.00 PM, except bank holidays.  All laundry handed in after 9.00 AM will be returned the next day before 7.00 PM. The laundry list and bag can be found in the wardrobe in your room
Ecological programme
We believe in conducting business ethically in all we do and want to be a thriving, sustainable and responsible business. To show our appreciation for your help, for eligible stays we are offering you a reward for retaining your housekeeping services. What’s more, we will donate £1 to our nominated charity, Just a Drop, for each night you opt-out. Scan the QR code in the room to opt in via wonderpass For any other information or assistance please call or message reception, available 24/7.

What's on

art’beat Cultural Calendar
Our art’beat Cultural Calendar is a dynamic and ever-evolving line up of events and activities celebrating the arts, culture, wellness, food, drink and lifestyle.  Explore happenings during your stay on our What’s on page.

Check in & out times

Check out time
12pm
Check in time
3pm

Dogs

What if my dog damages the room?
There will be a fee for any damages in the room. This will be communicated to you by the hotel.
What if my dog has an accident in the room?
It’s ok, mistakes happen. Just clean up as much of the mess as you can and inform us when you’re next passing reception. Please do not use the bath towels in the room to clear up their mess.
Where is the nearest pet-relief area?
If you come out the hotel entrance, you will find plenty of areas to take your dog out.
How many dogs can I have in my room?
You can have up to two dogs in the room.
I am allergic to dogs; will I stay in a room where dogs stayed before me?
To ensure the comfort and safety of all our guests, we have designated specific rooms for guests travelling with pets. This allows us to reserve non-pet rooms for those with allergies. If you have an allergy to pets, please notify the hotel in advance, and we will guarantee that you are accommodated in a room that has not been used by pets. Your well-being is our priority, and we are dedicated to providing a comfortable and allergy-free experience throughout your stay.
My dog and I would like to go and explore the city together, do you have any tips?
Speak to our team, check out our WonderPass App or Digital Services as well as your in-room TV for the best tips for pet-friendly places in town.
What type of dogs are not allowed at the hotel?
Dog breeds listed on the Dangerous Dogs Act 1991, listed below; Pit Bull Terrier Japanese Tosa Dogo Argentino Fila Brasileiro XL Bully
What size dogs are allowed at the hotel?
This will vary depending on the hotel or resort, please contact the hotel directly for further information
Should I bring food for my dog?
Yes. You know best what your pet’s favourite snacks are, so we always advise to take anything you would give them at home with you for your stay. All our hotels have local shops around the area where you can find pet snacks and food.
Where will my dog sleep?
We have comfortable beds for your dog to stay in, so your dog will sleep at least as good as you will! Each art’otel is different, so you will find different beds in each hotel.
Is there a food/water bowls in the room for my dog?
Yes, we provide two bowls during their stay, one for drinks and one for food.
Am I allowed to leave my dog in the room while I go out?
If you are going somewhere else in the hotel, yes. Please put up your pet door hanger while you are out to ensure housekeeping will not enter the room. Dogs should not be left unattended in the room if you are leaving the hotel.
Do you welcome dogs in your public areas?
Yes – just remember to keep them on a lead! If you’re ordering food from the main restaurant or drinking at the bar, you must sit with your dog in the areas stated on the welcome letter.
How much will it cost for my dog/s to stay?
United Kingdom and the Netherlands: Fixed rate of £/€25 per dog, per night and will be taken on arrival at check-in. Croatia: art’otel Zagreb: €20 per day per dog Germany: art’otel Cologne, art’otel Berlin Mitte: €15 per day per dog
How do I book my dog’s stay?
  1. Book your room as you normally would.
  2. Open your confirmation email you receive, fill out the pet registration form and return it back to us.
  3. Look out for an email from us confirming your dog has been booked in.
  4. Read and ensure you have understood our art’otel Pets Policy Agreement
  5. Check in at reception and sign our pet policy agreement.
  6. Head up to your room together and give them some treats for being on their best behaviour.
What pet can I bring?
You can bring your Dog to the hotel

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Best Online Rates Guarantee

Found a lower rate? We’ll match it and give you an additional 25% discount on your stay.

Here’s how it works

Your reservation must be made on Radissonhotels.com and claim must be validated by our Customer Care team.

The Best Rates Guarantee does not apply to the following rate types:

  • Qualified discount rates available to members of special programs or associations (i.e. AAA, senior, government, loyalty, employee discounts);
  • Special “exclusive offers” or “online coupons” or email solicitations not intended for the general public;
  • Rates not publicly available, such as negotiated Group or Corporate rates; including group extend-the-stay rates;
  • Package rates that include the room and other components such as parking, travel, car rental, entertainment, or meals excluding breakfast;
  • Rates found on opaque, bidding, or auction sites where the hotel brand, the specific hotel, the hotel location or price is not known until booking is finalized. Examples of these types of sites include but are not limited to Priceline and Hotwire;
  • Any other unpublished or private rates or sites requiring login.

Comparison Rates

Comparison Rates: The Comparison Rate must be found on a website available to be booked by the general public other than Radissonhotels.com within 24 hours of booking your hotel room on Radissonhotels.com and at least 48 hours prior to midnight hotel local time of your arrival date.

The Comparison Rate must be for the same hotel, same reservation date(s), same room type (i.e. room size and amenities), same number of guests, same currency as the Radissonhotels.com confirmation email, and the same advance payment and refund policies and restrictions must apply.

The Comparison Rate must still be available at the time Customer Care validates the claim.

The rates will be compared net of any taxes, gratuities, or any other fees associated with the room rate; however, if the Radissonhotels.com rate has taxes included, we will verify that the total cost of your Comparison Rate is lower so that prices are compared on a relative basis. Rate disparities solely attributable to rounding, fluctuations and/or difference in currency exchange rates are excluded from the Best Rates Guarantee. Claims will be denied when the difference between the Comparison Rate and the rate on Radissonhotels.com is less than 1USD, 1EUR or 1GBP or equivalent in the local currency of the hotel.

When a claim covers a stay for multiple, consecutive nights, the rates will be reviewed based on the average over the entire stay (the total consecutive nights stayed by the same guest or guests in the same hotel, regardless of the number of check-ins or check-outs or separate reservations). Comparison Rates applicable to only a portion of the reservation will not be honored.

If your reservation meets these criteria, let us know by submitting the claim form.

Customer Care will verify the rate meets all of these Best Rates Guarantee terms and conditions and contact you via email. Once confirmed, we will match the lower rate and discount that rate by an additional 25%. For prepaid bookings, the difference will be refunded on the applicable credit card by the hotel. You may only submit one claim for each stay.

If a new reservation confirmation number is provided for the new rate, it must be presented at the hotel at the time of check-in.

The Best Rates Guarantee is void where prohibited by law.

We reserve the right to change or discontinue the Best Rates Guarantee at any time without prior notice. We retain the sole right to determine the validity of any claim, whether a rate qualifies as a Comparison Rate, and whether a claim has satisfied the terms and conditions stated herein. Any dispute arising out of or related to the Best Rates Guarantee shall be handled individually and without any class action and is subject to the terms of the site usage agreement found on Radissonhotels.com. If the Comparison Rate is reserved through any Website other than Radissonhotels.com, we are not responsible for any fees or other costs incurred due to cancellation of a reservation.

Submit a claim

With our Best Rates Guarantee you can book on Radissonhotels.com and be confident you are receiving the best hotel room rate available on the web – guaranteed. If you find a lower rate within 24 hours of booking and at least 48 hours prior to your arrival date, submit a claim and we will honor the lower rate and discount that rate by an additional 25%. Book today!

Who do I contact if I see a lower rate on another website?

  1. Within 24 hours of making your reservation on Radissonhotels.com, visit the Contact us section of Radissonhotels.com and select “Online” contact method and “BORG claim” for topic.
  2. A completed claim form must be submitted within 24 hours of the booking and at least 48 hours prior to midnight local time of the hotel arrival date to be eligible.
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