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Making a positive impact at art'otel London Hoxton.

Home > Sustainability

Building A Better World

We’re not just dreaming of a better world, we’re building it. To always be thinking about the wider picture. That’s why we take responsibility for our impact on the planet; support local communities and always push ourselves to do better.

Reduce, Reuse, Recyle

  • We use 100% renewable electricity across all our hotels through Renewable Energy Guarantees of Origin (REGOs) in the UK and Guarantees of Origin (GoOs) in the rest of Europe.
  • The hotel has achieved BREEAM Excellent certifications, and was shortlisted for the 2025 BREEAM Awards in the People’s Choice category, proof of the commitment to sustainability that has gone into the construction of the building.
  • Our Ecological Programme allows guests to opt out of housekeeping services in return for a £/€1 donation per night to the charity Just a Drop and a range of rewards for the guests. For this programme, in 2025 PPHE and Just a Drop won the Charity Partnership in the Sport, Travel, and Leisure Sector Award.
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Charity Partnerships

Hospitality Action

0% fat, 100% charity. In partnership with Hospitality Action, we support the Invisible Chips initiative, which provides vital assistance to hospitality workers and their families facing financial hardship. Diners can add a portion of ‘Invisible Chips’ to their bill, with every donation helping Hospitality Action support those in crisis across the industry.

Carefree

Through our partnership with Carefree, we help unpaid carers access much-needed respite breaks in hotels across the UK. By donating our rooms, we enable carers to take time for themselves, rest and recharge, recognising the invaluable contribution they make to the people they support every day.

Traid

art’otel London Hoxton proudly supports Traid, a charity retailer working to make fashion more sustainable. Through a monthly clothing donation initiative, employees are encouraged to give their pre-loved items a second life by donating them at our collection point.

OKN1

We are committed to supporting our local community through skills development and career opportunities. In partnership with OKN1 Chef School, we currently offer student kitchen rotations, providing aspiring chefs with valuable hands-on experience in a professional hospitality environment.

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Best online rates guarantee

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Rooms & Guests

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Best Online Rates Guarantee

Found a lower rate? We’ll match it and give you an additional 25% discount on your stay.

Here’s how it works

Your reservation must be made on Radissonhotels.com and claim must be validated by our Customer Care team.

The Best Rates Guarantee does not apply to the following rate types:

  • Qualified discount rates available to members of special programs or associations (i.e. AAA, senior, government, loyalty, employee discounts);
  • Special “exclusive offers” or “online coupons” or email solicitations not intended for the general public;
  • Rates not publicly available, such as negotiated Group or Corporate rates; including group extend-the-stay rates;
  • Package rates that include the room and other components such as parking, travel, car rental, entertainment, or meals excluding breakfast;
  • Rates found on opaque, bidding, or auction sites where the hotel brand, the specific hotel, the hotel location or price is not known until booking is finalized. Examples of these types of sites include but are not limited to Priceline and Hotwire;
  • Any other unpublished or private rates or sites requiring login.

Comparison Rates

Comparison Rates: The Comparison Rate must be found on a website available to be booked by the general public other than Radissonhotels.com within 24 hours of booking your hotel room on Radissonhotels.com and at least 48 hours prior to midnight hotel local time of your arrival date.

The Comparison Rate must be for the same hotel, same reservation date(s), same room type (i.e. room size and amenities), same number of guests, same currency as the Radissonhotels.com confirmation email, and the same advance payment and refund policies and restrictions must apply.

The Comparison Rate must still be available at the time Customer Care validates the claim.

The rates will be compared net of any taxes, gratuities, or any other fees associated with the room rate; however, if the Radissonhotels.com rate has taxes included, we will verify that the total cost of your Comparison Rate is lower so that prices are compared on a relative basis. Rate disparities solely attributable to rounding, fluctuations and/or difference in currency exchange rates are excluded from the Best Rates Guarantee. Claims will be denied when the difference between the Comparison Rate and the rate on Radissonhotels.com is less than 1USD, 1EUR or 1GBP or equivalent in the local currency of the hotel.

When a claim covers a stay for multiple, consecutive nights, the rates will be reviewed based on the average over the entire stay (the total consecutive nights stayed by the same guest or guests in the same hotel, regardless of the number of check-ins or check-outs or separate reservations). Comparison Rates applicable to only a portion of the reservation will not be honored.

If your reservation meets these criteria, let us know by submitting the claim form.

Customer Care will verify the rate meets all of these Best Rates Guarantee terms and conditions and contact you via email. Once confirmed, we will match the lower rate and discount that rate by an additional 25%. For prepaid bookings, the difference will be refunded on the applicable credit card by the hotel. You may only submit one claim for each stay.

If a new reservation confirmation number is provided for the new rate, it must be presented at the hotel at the time of check-in.

The Best Rates Guarantee is void where prohibited by law.

We reserve the right to change or discontinue the Best Rates Guarantee at any time without prior notice. We retain the sole right to determine the validity of any claim, whether a rate qualifies as a Comparison Rate, and whether a claim has satisfied the terms and conditions stated herein. Any dispute arising out of or related to the Best Rates Guarantee shall be handled individually and without any class action and is subject to the terms of the site usage agreement found on Radissonhotels.com. If the Comparison Rate is reserved through any Website other than Radissonhotels.com, we are not responsible for any fees or other costs incurred due to cancellation of a reservation.

Submit a claim

With our Best Rates Guarantee you can book on Radissonhotels.com and be confident you are receiving the best hotel room rate available on the web – guaranteed. If you find a lower rate within 24 hours of booking and at least 48 hours prior to your arrival date, submit a claim and we will honor the lower rate and discount that rate by an additional 25%. Book today!

Who do I contact if I see a lower rate on another website?

  1. Within 24 hours of making your reservation on Radissonhotels.com, visit the Contact us section of Radissonhotels.com and select “Online” contact method and “BORG claim” for topic.
  2. A completed claim form must be submitted within 24 hours of the booking and at least 48 hours prior to midnight local time of the hotel arrival date to be eligible.
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