GO DIGITAL!

Check in, room key, order food, chat, check out, from any device. Kick back and chill with our digital services.

discover out digital services

Navigate your stay in style from your personal device. Simply select your hotel in the menu above to see available services* or download the art’otel services app as your portal to a digital stay.
Benefits:

Fast and easy:
check in and check out from your own device

Save time:
download the digital key and proceed straight to your room

Convenient:
message the hotel team 24/7 and order food and drinks online

Rewarding:
unlock exclusive benefits and discounts

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Digital Key
Online Check-In
Online Check-Out
Payment
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Digital Key FAQs

What should I do if my digital key is not working?
Check that both Bluetooth and Location are enabled on your device and the art'otel services app also has access to Location and Bluetooth in order to unlock the door. If you continue to experience challenges with your digital key, our team at reception will be happy to help.
What happens if I have a digital key and my phone is dead/stolen/locked in the room?
Head to reception, where our team will be happy to help.
Can I share my digital key?
You can share your digital key with other guests included in your reservation. The number of digital keys you can share depends on the number of adults on your booking. If there is only one adult included in your booking, you will not be able to share your digital key.
Can I have both a digital key and a physical keycard?
Due to security reasons, we can only allow one key per guest. If you have a digital key and would prefer a physical keycard, please speak to our team at reception. To swap a physical keycard for a digital one, log in to our app (art'otel services) with your reservation number to get your digital key. Once you have your digital key, your physical keycard will no longer work.
When and how can I receive my digital key?
You can receive your digital key on the day of arrival after 3pm (or earlier if you’ve received confirmation of an early check-in from the hotel). You need to be within two kilometres of the hotel to receive your digital key.